HH-LEG-03
Acceptable use
Acceptable use policy
Dwg no.
HH-LEG-03
Rev
A
Last updated
November 11, 2026
Governing law
Utah
This policy is part of your service agreement. It exists so one account cannot put other clients, our platform, or our provider relationship at risk. It is short on purpose.
1. Do not use the service for
Anything illegal under federal, Utah, or local law
Content that infringes someone else’s copyright, trademark, or other rights
Malware, viruses, phishing pages, or anything built to deceive visitors into handing over credentials or payment details
Spam, bulk unsolicited email, or sending email through our platform in volume
Child sexual abuse material. Accounts are terminated immediately and reported.
Harassment, threats, doxxing, or content that incites violence
Fraud, including fake storefronts, fake reviews, deceptive claims, and pirated software or media
Running proxies, VPN exit nodes, tor relays, crypto mining, torrent trackers, or file-dump sites
Load testing, port scanning, or attacking any system, ours or anyone else’s
Reselling hosting, or hosting sites for third parties, on your account without a written agreement with us
2. Resource use
Shared infrastructure means one site’s bad day can become everyone’s. Keep the following in mind:
Do not run scripts, cron jobs, or queries that consume disproportionate CPU, memory, or database resources
Do not use the site primarily as backup, file, or media storage
Keep storage and traffic within fair use. Plans are sized for typical small-business sites. As an example, a typical site includes up to 2 GB of storage, 15 GB of bandwidth, and 5,000 visits a month. If your site needs much more than that, we will talk with you about an upgrade before any extra charge.
If your site outgrows its plan, we will tell you and talk through options before anything is throttled
3. Security obligations
Keep WordPress admin accounts to the people who need them, and tell us when someone leaves
Use strong, unique passwords. A password manager is the easiest way.
Do not disable security features, automatic plugin updates, or SSL
Do not install plugins or themes from pirated or unofficial sources. That is the single most common way a small business site gets compromised.
Do not install plugins that duplicate platform functions, such as caching, backup, or security scanning plugins. They cause conflicts. Ask us first.
4. Email
We do not host email. Do not configure the site to send bulk email directly from the server. Use a transactional provider or Google Workspace.
5. How this gets enforced
Minor issue: we email you, explain it, and usually fix it ourselves.
Serious or repeated issue: we may suspend the site until it is resolved. We will tell you why and what it takes to restore it.
Immediate threat, illegal content, or a provider demand: we may suspend without prior notice, then tell you promptly.
Suspension does not pause billing. A suspension that lasts past 14 days without being resolved may lead to termination under the service agreement.
6. Copyright complaints
If you believe content on a site we host infringes your copyright, send a written notice to crew@hangarhosting.com with the work, the URL, your contact details, and a statement that you believe in good faith the use is unauthorized. We will review it, pass it to the client, and respond as the law requires.
7. Reporting abuse
Email crew@hangarhosting.com. Include the URL and what you are seeing.
8. Changes
We may update this policy as threats and provider requirements change. The current version is always at hangarhosting.com/acceptable-use.