HH-OPS-01
How it works
How it works
Four steps, about a week, and almost none of it lands on you.
Dwg no.
HH-OPS-01
Rev
A
Tow-in fee
Included on Business and up, $99 on Economy
Typical timeline
About a week
Downtime
None
01
Waypoint 01
Pre-flight
We look at what you have now: platform, host, size, email, and anything already broken. If switching is not worth it, we say so. If your site lives on Framer, Squarespace, or Shopify, it stays there and we take over the account instead.
02
Waypoint 02
Build the hangar
Your site gets its stall: production environment, nightly backups, monitoring, SSL, CDN, and checked plugin updates.
03
Waypoint 03
Tow-in
We copy the site, test it on a temporary address, then point your domain at it. Both copies stay live, so nothing goes dark.
04
Waypoint 04
Logbook
Maintenance runs whether you think about it or not. Email one address for changes.
most tow-ins are done inside a week, with zero downtime
02
Step by step
What happens at each waypoint
Waypoint 01
Pre-flight
We look at what you have now. What the site is built on, who hosts it, how big it is, where your email lives, and whether anything is already broken. You fill out a short form and we take it from there. If switching is not worth it for you, we will say so.
Waypoint 02
We build the hangar
Your site gets a home on our platform: production environment, nightly backups, uptime monitoring, SSL, CDN, and automatic plugin updates. First Class plans also get a staging site, a private copy where changes are tested before anyone sees them.
Waypoint 03
Tow-in
This is the part people worry about, so here is exactly how it goes.
We copy your site to our platform and test it on a temporary address while your current site stays live and untouched. Every page, every form, every image. Only when the copy is verified do we point your domain at it. Because both copies are live during the switch, there is no window where your site is down.
Your email is not touched. We document every DNS record before we change anything and only change the two that point at the website.
We ask you not to edit the site for a few hours before the switch, and we ask you not to cancel your old host for two weeks afterward. If anything ever looked wrong, we could point the domain back in minutes. That fallback is why we can promise no downtime instead of hoping for it.
Waypoint 04
Logbook
Once you are live, the maintenance happens whether you think about it or not. Plugins update and get checked. Backups run nightly. Monitoring watches overnight. Security patches land at the platform level.
When you want something changed on the site, you email one address and it gets handled.
03
Work orders
One address, no portal to log into
Email crew@hangarhosting.com with what you want changed and where. A screenshot works better than a paragraph.
You get a reply confirming when it will be done and roughly how much of your included time it will use. If something is going to take longer than your plan includes, we tell you the cost before starting, never after.
If your site goes down or breaks, call or text instead. Emergencies skip the queue on every plan.
a screenshot beats a paragraph every time
Turnaround
Sheet 1 of 1
Plan
Standard changes
Site down
Economy
Quoted, with a start date
Immediately
Business
Within 72 hours
Immediately
First Class
Within 48 hours
Immediately
Support hours are Monday to Friday, 9 to 5 Mountain. Emergencies are handled outside them.
04
Division of labor
What we handle versus what you handle
We handle
The platform
Security patching
PHP and WordPress core
Plugin updates
Backups
Monitoring
SSL and CDN
The website changes included in your plan
You handle
Your content and the rights to it
Licenses for any premium plugins your site uses
Telling us when someone who had access to the site leaves your business
Nobody handles alone
If the site gets compromised, we contain it, restore from a clean backup, patch the way in, and tell you exactly what happened. Containment is never billed. If the cause was a leaked password or a plugin installed from somewhere it should not have been, cleanup time is quoted before we start.
05
Ready when you are
Ready for a pre-flight?
Tell us the domain and who hosts you now. We will look it over and come back with a stall, a price, and a tow-in date.
no downtime, no drama