HH-FAQ-01
Questions
Questions people actually ask
Straight answers on moving, email, edits, security, billing, and fit. If yours is not here, call and ask.
Dwg no.
HH-FAQ-01
Rev
A
Sections
Six
Still stuck
Call 435-774-2232
01
Getting started
Will my site go down when you move it?
No. We build and test your site on our platform while your current site stays live, then point your domain at the new copy. Both are live during the switch, so there is no gap. We also keep your old host available as a fallback for two weeks afterward.
How long does the move take?
Most brochure sites are done in a few hours of work, spread across about a week of back and forth. Stores and membership sites take longer and get scheduled for a quiet time of day.
What do you need from me?
WordPress admin access, your current hosting login, and access to your domain registrar. About ten minutes of your time. If you do not know where your domain is registered, we will help you find out.
Do you charge to move my site?
Not on Business or First Class, where the tow-in is included. On Economy it is a flat $99. Either way it covers the whole move: the copy, the testing, the DNS switch, and two weeks of watching the old host as a fallback. No hourly surprises, and no charge if we look at your site and tell you switching is not worth it.
Can I keep my domain where it is?
Yes. Your domain can stay with whoever you bought it from. We only change the two records that point at your website.
02
Do you host email?
No, and that is on purpose. Email and website hosting are different jobs, and bundling them is how both end up mediocre. We recommend Google Workspace, and we will help you set it up and point the records correctly.
Will moving my site break my email?
No. We document every DNS record before touching anything, and we only change the ones that point at the website. Your mail records are left exactly as they are. We verify email is still delivering after the switch before we call the move done.
03
Website edits
What counts as an edit?
Text changes, image swaps, new pages using your existing design, hours and contact updates, blog posts you have written, menu changes, small styling fixes, plugin settings.
What does not count?
New site builds, redesigns, new page templates, custom development, store setup, content writing, and photography. Those get quoted separately, usually through AdVantage Marketing.
Does unused time roll over?
No. It resets on the first of each month. If you have time left and something on your list, send it.
What if I need more than my plan includes?
We tell you the cost before starting and wait for your approval. Extra work is $99 per hour. We will never run past your included time without asking first.
How fast do edits get done?
Within 72 hours on Business, within 48 hours on First Class. A site that is down or broken is handled immediately on every plan.
How do I send a request?
Email crew@hangarhosting.com. One address, no portal, no login to remember.
04
Security and backups
How often are backups taken?
Nightly, kept offsite for 30 days. Restoring from a backup is included at no charge.
What happens when a plugin update breaks my site?
Usually nothing, because we catch it first. Updates are applied automatically and checked against your live pages before they stay. If an update would break something, it is rolled back before your visitors see it.
What if my site gets hacked?
We contain it, restore from a clean backup, find how it got in, and patch that before going back live. Then we tell you plainly what happened. Containment is never billed. If the cause was a leaked password or a plugin installed from an unofficial source, cleanup time is quoted before we start.
Is my site faster on your platform?
Usually, yes, often noticeably. We record a before and after number during your migration so you can see it rather than take our word for it.
05
Billing
Is there a contract?
No long-term contract. Hosting is billed once a year on January 1 for the year ahead, prorated if you start partway through, and you can stop with 30 days notice.
Card or bank account on file through Stripe. Hosting is billed on January 1 for the year, prorated for your first partial year.
Can I cancel?
Yes, with at least 30 days notice. We will send you a complete export of your site, files and database, so you own everything and can move it anywhere.
What if I have more than one website?
Each site needs its own plan. Running several sites? Contact us for special pricing.
I am an AdVantage retainer client. What do I pay?
First Class at half off, $49 a month, while your AdVantage Marketing retainer is active.
06
Fit
My site is on Squarespace or Framer. Can you take it on?
Yes. Squarespace, Wix, Shopify, and Framer keep running your site on their own servers, so nothing moves. We take over the account, keep the platform plan paid, manage your domain and DNS, watch for downtime, and make edits when you need them, all on one Hangar bill. The care plan is $69 per month with 45 minutes of edits included, plus the platform’s own plan. Backups and uptime on those sites come from the platform itself.
Can you host a WooCommerce store?
Yes. Stores take more care during migration and get a scheduled cutover during your slowest hours.
Do you work with businesses outside Cache Valley?
Yes. Most of the work is remote anyway. Being local just means you can hand us a problem in person if you want to.
Who actually runs the servers?
We run your site on enterprise managed WordPress infrastructure through an agency partnership, which is how a small local company can offer platform-level security and a global CDN. We handle your site, your account, and your questions. You deal with us.
07
Still asking
Did not find it?
Call or send a note. You will get an answer from the person who does the work, not a script.
if it is not on this sheet, ask. we will tell you straight.